Shipping Policy

At Isla Lens, we strive to provide our customers with fast, reliable, and worldwide shipping services. Below, you will find important information about our shipping procedures, costs, and delivery times.

1. Shipping Locations We offer worldwide shipping, and we are proud to serve customers across various regions. Wherever you are located, we will work to ensure that your order arrives safely and promptly.

2. Shipping Costs Shipping costs are calculated based on the destination and the size/weight of the order. The shipping charges will be displayed at checkout before you confirm your order.

3. Delivery Times

  • Standard Delivery Time: Our typical delivery time is between 5 to 7 days. Delivery times may vary depending on the shipping destination and customs procedures.
  • Please note that shipping times are estimates and may be subject to delays due to unforeseen circumstances such as weather, holidays, or customs processing.

4. Order Processing

  • All orders are processed within 1-2 business days from the time of order confirmation.
  • You will receive an email notification with tracking information once your order has been shipped.

5. Handling and Packaging We take great care in packaging your order to ensure it arrives in perfect condition. Each item will be carefully inspected and securely packaged before shipping to avoid any damages during transit.

6. Payment Method

  • As we only accept cash on delivery (COD) as the payment method, payment for your order is due at the time of delivery. No other payment methods (credit cards, digital wallets, etc.) are accepted.
  • Please ensure that someone is available at the delivery address to make the payment upon receipt of the order.

7. Customs and Duties For international shipments, customs fees, taxes, or import duties may apply based on your country’s regulations. These charges are the responsibility of the customer, and we recommend you check with your local customs office for more details.

8. Tracking Your Order Once your order is dispatched, you will receive a tracking number to monitor the status of your shipment. You can track your order directly on our website or through the carrier’s tracking portal.

9. Delivery Issues If there are any issues with your delivery (such as delays, lost packages, or incorrect addresses), please contact our customer service team immediately, and we will work with the courier service to resolve the issue promptly.

10. Returns If for any reason you are not satisfied with your purchase, please refer to our Return/Refund Policy. Products can be returned within 3 days of receipt, as long as they are in their original, unused condition.

11. Customer Responsibility Please ensure that the shipping address you provide is correct and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete address details.

12. Contact Us If you have any questions about shipping, delivery times, or handling procedures, please don’t hesitate to contact our customer support team: [email protected].