Return and Refund Policy
At Isla Lens, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we offer a straightforward return and refund policy. Please review the guidelines below:
1. Return Eligibility You have 3 days from the date of delivery to return any item purchased from Isla Lens. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging with all accessories, manuals, and tags intact.
2. Refund Process Refunds will only be issued for items returned in accordance with our return policy. The refund will be processed via cash, and you will receive it upon the return of the product. Please note that refunds will be processed after we receive the product and verify its condition.
3. Exchange Policy If you wish to exchange your product for another, please follow the same guidelines as for a return. If the exchange is available and the product is in stock, we will arrange the exchange as quickly as possible. If the item is out of stock, we may offer a refund.
4. Warranty Products sold on Isla Lens come with a [insert warranty period] warranty covering manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs. For warranty claims, please contact us directly, and we will guide you through the process.
5. How to Return an Item To initiate a return or exchange, please contact our customer service team at [email protected] within 3 days of receiving your order. Our team will provide you with the necessary instructions and a return address.
6. Non-Returnable Items Certain products may not be eligible for return, including items that have been used, damaged, or altered. Please check the product details carefully before purchasing to ensure it meets your needs.
7. Shipping Costs for Returns Customers are responsible for the shipping costs associated with returning products unless the item is defective or damaged upon delivery.
8. Cash on Delivery Payment As we only accept cash on delivery payments, refunds will be issued in cash when the product is returned. The payment will be returned to you after our inspection of the returned product.
9. Damaged or Defective Products If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the defective item and either send a replacement or issue a full refund based on the condition of the product.
10. Contact Information If you have any questions or need assistance with a return or refund, please contact our customer service team at: [email protected].